ChimneyCaps.com is owned and operated by Improved Consumer Products, Inc. (ICP)

At ICP, we are committed to ensuring our customers are satisfied with their purchases. Below are the instructions for returning merchandise in the event of damage or defect.

Returning Damaged Merchandise

If your product was damaged during transit, please follow these steps:

  1. Retain the product in its original, damaged packaging.

  2. Note the extent of the damage on the freight bill.

  3. File a claim for damages with the freight carrier.

  4. Contact ICP, Inc. to obtain a return authorization number if the merchandise needs to be returned.

Returning Defective Merchandise

(Not Damaged in Transit)

If your product is defective (other than damage incurred during shipping), follow these steps:

  1. Notify ICP, Inc. to request a return authorization number.

  2. ICP will issue a UPS call tag for pickup. Please package the item in its original container if possible.

  3. The defective item will be repaired or replaced at ICP’s discretion.

  4. Please note, defective items can only be returned for repair or replacement—not for credit.

For any questions or to request a return authorization number, please contact us at:

Improved Consumer Products, Inc.
P.O. Box “B", Attleboro Falls, MA 02763
Phone: (508) 695-7000 | Fax: (508) 695-4209